Regulation
May 29, 2017 05:38:00 GMT

Help & FAQ

Frequently Asked Questions - OptionRally

  • FAQ - Withdrawal
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Do I need to send you any documents for withdrawal?

OptionRally takes great measures in protecting its customers and providing the highest security standards. Therefore, we personally identify all of our customers.

In order to withdrawal your trading account should be fully verified within the first 7 days after your first deposit.
Documents required for verification:
Proof of Identity: Valid passport and\or driver’s license.
Proof of Residence: Recent utility bill which states your name and current address (not older than 6 months).
In any case you funded your account with a Credit Card – a masked copy of both sides of the credit card is required. For your security it is important you mask the first 12 digits and the CVV on the back side of your card.
Declaration of deposits: hand signed

Should you have any questions in regards to the documents required please contact us at [email protected]

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How do I make withdrawals?

Log into your account and click on ‘My Account’. In the displayed menu, you will see ‘Withdrawal Request’. You will find two options for withdrawals: Wire Transfer and Credit Card.

There is a minimum withdrawal of $100 USD or €100. All Withdrawal Requests are processed by our account managers and you will receive an email confirming the request. For more information concerning any aspects of withdrawals, please read below.

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How long does it take to withdraw money from my account?

At OptionRally, we strive to ensure that withdrawals by bank wire are processed within 3 to 7 business days, provided you supplied OptionRally with all of the proper documentation.

If you make withdrawals using your Credit Card, then it may take your processing bank up to 10 business days to send you your funds. Please be aware that you may experience delays if you use a third party withdrawal process, which is completely out of our control.

Credit/Debit Card

We aim to process withdrawals made by Credit/Debit Card within 3 to 7 business days. You should then expect that your Credit Card Company may take between 5 to 10 working days to deposit your funds into your bank account.

Bank Wire

If you make a withdrawal by Bank Wire, we normally process the transaction within 3 to 7 business days, which means that your bank account should be credited within 5-9 working days.

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Is there a maximum amount I can withdraw from my account?

No. You may withdraw all of your funds at any time to either your Credit Card or bank account. Withdrawals can only be credited to the account from which they were originally deposited (e.g. a Citibank Credit Card deposit can only be credited back to the Citibank Credit Card and not to another account. The deposit and withdrawal accounts must match.)

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Is there a service fee for withdrawals?

OptionRally does not charge any service fees for withdrawals. There is a service fee of $25 charged by the bank for wire transfers.


 

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